Return & Refund Policy
Return & Refund Policy
Customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review the following policy.
Exchange Eligibility
We offer 7-Day Easy Exchange on eligible products.
To qualify:
- Request must be made within 7 days of delivery.
- Item must be unused, unwashed, and in original condition.
- Original tags and packaging must be intact.
- Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Used or washed products
- Damaged due to customer misuse
- Products without original tags
- Customized or altered items
- Clearance or final sale items (unless defective)
Damaged or Incorrect Products
If you receive:
- Wrong Item
- Damaged Product
- Manufacturing Defect
Please contact us within 48 hours of receiving your order with clear photos.
Refund Policy
Refunds are only approved when:
- The ordered product is unavailable after payment.
- A replacement cannot be provided for an approved defective item.
- The order is cancelled before shipment (if applicable).
Approved refunds will be processed within 7–10 business days using the original payment method or bank transfer.
Shipping charges are generally non-refundable unless the error was made by Rehwar.
Exchange Process
To request an exchange:
- Contact our customer support.
- Share your order number and reason.
- Our team will guide you through the exchange process.
For assistance:
Email: support@rehwar.com
Phone: +92 329 1877003
Address: Mutaz Market, Influence Media, Gujranwala, Punjab, Pakistan.